Our Mission
We accelerate commerce by increasing the trust and efficiency of the payments industry.
Our Values
We are dedicated to providing the right tools to help our customers grow, and we do so with unmatched reliability and exceptional service. We are obsessed about helping our customers succeed, as their growth paves the way to our success.
We love what we do and are motivated every day to learn and grow. We encourage creativity and innovation, as we constantly seek to improve our services and to enhance the quality of our products. We value curiosity, initiative, and action.
We do the right thing. We conduct our business in accordance with the highest standards of professional behavior and ethics. We are transparent, honest, and fair in all our interactions with employees, customers, vendors, and the public.
Nothing worth doing is easy. As such, we push ourselves hard to overcome whatever obstacles may come our way. No matter how long it may take us to overcome them, we don’t give up, as we have the strength of our team behind us.
We aim to become the best at what we do. We go the extra mile in everything we do, as we hold ourselves to the highest standards of performance. We welcome difficult challenges with excitement, as they provide the fastest way to grow.
In addition, we also view ourselves as being…
Neutral
We don’t take the side of any merchant or merchant services provider.
Diverse
Blue with yellow stripes or flat orange? We like you as you are.
Fun
Yeah! We got the SPICE and we love it that way!!!
Leadership Team
Our Story
We are proud of where we started, and look forward to our exciting new chapter.
Once upon a time…
Ion Craciun, a former financial forensics investigator, needed merchant services for a coffee shop he was starting. When shown a merchant statement, it was love at first sight, as he realized his future was in the merchant payments industry. After selling his coffee shop, he joined First Data and immediately became one of their top salespeople, part of Chairman’s Trophy circle year after year.
One of the most painful parts of selling merchant services was actually analyzing statements.
So, he formed a company called Fee Notice and tried to automate the process. It was not easy. It was, in fact, very, very hard. Many a night were spent figuring things out.
Adrian Talapan, a tech entrepreneur, was watching this struggle from the sidelines, as he was busy running his big-data analytics business in healthcare. After he sold the company, he acquired Fee Notice and together with Ion formed Fee Navigator.
Now, Fee Navigator is applying leading-edge technology, AI, and operational excellence to increase the trust and efficiency of the merchant payments industry.
AI-powered, but designed to work for us humans.